Last updated: June 2025. This Privacy Policy explains exactly what information 5290 collects from Filipino players, how we use it, and the rights you have over your own data. Please read it before you register.
We only collect what is necessary to operate a safe, fair, and fully licensed entertainment platform for players across the Philippines.
When you register for an account on 5290, we collect your full name, date of birth, residential address in the Philippines, email address, and mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old, and comply with Philippine gaming regulations. We may also request a copy of a government-issued identification document — such as a Philippine passport, driver's licence, or UMID card — during the Know Your Customer process. Financial details such as your nominated GCash or Maya account number or bank details are collected solely to process your deposits and withdrawals in PHP. You are responsible for ensuring all information you provide is accurate and kept up to date through your account settings.
When you use our mobile or web platform, 5290 automatically collects certain technical data including your IP address, device type, operating system version, browser type, session timestamps, and the pages or games you interact with. This information helps us maintain platform stability, identify and investigate suspicious or fraudulent activity, and improve the overall experience for every Filipino player on our platform. We use cookies and similar technologies — including session cookies necessary for login and preference cookies to remember your settings — to make our platform function correctly. You can manage your cookie preferences through your browser settings; however, disabling essential cookies may affect your ability to access certain parts of the platform. We do not use third-party advertising trackers or sell your behavioural data to external marketing companies.
5290 does not sell, rent, or trade your personal information to any third party for commercial purposes. We share data only with trusted service providers who assist us in operating the platform — such as payment processors handling your PHP transactions, identity verification partners, and technology infrastructure providers — all of whom are bound by strict data processing agreements. Where required by Philippine law or by an order from a regulatory or law enforcement authority, we may disclose specific player information to the relevant agencies. In the event of a merger, acquisition, or restructuring of the 5290 business, your data may be transferred to a successor entity, and you will be notified of any material change to how your data is handled. All third-party partners we engage are assessed for their data security standards before any sharing arrangement is established.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws, including anti-money laundering regulations that mandate minimum record-keeping periods. Transaction records are typically retained for a minimum of five years from the date of the transaction to satisfy regulatory audit requirements. If you request the closure of your account, we will deactivate your profile promptly; however, certain records must be preserved for the legally required retention period before they can be permanently deleted. When data is no longer needed and retention obligations have been met, we securely delete or anonymise it so that it can no longer be linked back to you as an individual. You may contact our support team at any time to ask about the specific retention period applicable to your account data.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to be informed about how your personal data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate information in your profile. You also have the right to object to the processing of your personal data for certain purposes, the right to request erasure of your data subject to legal retention obligations, and the right to data portability where technically feasible. To exercise any of these rights, please contact our support team using the contact details provided on this platform; we will respond to all verified requests within the timeframe prescribed by Philippine law. We will never penalise or restrict your use of the platform simply because you have chosen to exercise your data rights. If you believe your rights have been violated, you also have the right to file a complaint with the National Privacy Commission of the Philippines.
5290 employs industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) protocols, and sensitive stored data is protected with appropriate encryption at rest. Access to personal data within our organisation is strictly limited to personnel who need it to perform their job functions, and all staff handling player data are trained in data protection best practices. We conduct regular security assessments and vulnerability testing to identify and remediate potential weaknesses in our systems before they can be exploited. In the unlikely event of a data breach that is likely to result in harm to you, we will notify you and the National Privacy Commission promptly and in accordance with Philippine law.
Here are straightforward answers to the privacy questions our players ask most often.
5290 is built for Filipino players who deserve both great entertainment and genuine data security. Join our growing community — your information stays safe with us, every step of the way.